Refund policy

Refund & Returns Policy – Art by Rafaela

Last updated: May 2026

Please ensure you review your purchase carefully before completing your order.

Change of Mind

Art by Rafaela does not offer returns or refunds for change of mind on any items purchased, including limited edition prints, original paintings, or custom commissions.

Damaged or Faulty Items

Refunds or replacements may only be offered for artworks that arrive damaged or faulty during transit. Any damage must be reported within 48 hours of delivery by emailing hello@artbyrafaela.com with:

• Your order number
• Clear photographs of the damaged artwork
• Clear photographs of the packaging

Each case will be assessed individually. We reserve the right to offer a replacement, store credit, or refund where appropriate.

Commission Deposits

Commission deposits are non-refundable. The remaining balance is due upon completion and approval of the final artwork.

Questions

For any queries regarding returns or refunds, please contact us at hello@artbyrafaela.com